Shipping Policy

We’re committed to getting your order to you safely and efficiently across Australia.

Shipping Locations

We currently dispatch orders from two warehouses in Sydney.
WALA products are dispatched from our Melbourne warehouse.

Your order will be shipped from the warehouse that has the products available.

Shipping Time

• Processing & dispatch: Orders are generally prepared for shipment within 1–3 business days.

• Delivery: Once dispatched, delivery generally takes 3–7 business days, depending on your location and Australia Post’s delivery network.

• Please note that delivery times may be longer during weekends, public holidays, peak periods, or unexpected Australia Post delays.

Shipping Carrier

All orders are shipped using Australia Post.

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.

You can track your order directly through Australia Post using the tracking number provided in your shipping email:

Track My Order with Australia Post

Simply replace YOUR_TRACKING_NUMBER with the tracking number from your shipping confirmation email.

Tracking Information

Please allow some time for Australia Post to scan your parcel after dispatch. Tracking information may not appear immediately after you receive your shipping confirmation.

If your tracking information has not updated for several business days, please contact us and we’ll be happy to check the status of your shipment.

Important Notice

Delivery times are estimates only and are subject to Australia Post’s operations. We are not responsible for delays caused by Australia Post, public holidays, severe weather, incorrect delivery information, or other circumstances outside our control.