About Us

Welcome to Our Store

We are an Australia-focused online store dedicated to providing a convenient and reliable shopping experience for customers across Australia.

Our goal is simple: make ordering easy, provide reliable service, and keep our customers informed every step of the way.

Local Australian Warehouses

To help us serve customers efficiently, we operate two warehouses in Sydney, which handle most of our products.

WALA products are dispatched exclusively from our Melbourne warehouse.

Having local warehouse operations allows us to process orders within Australia and provide customers with Australia Post tracking information once their orders have been dispatched.

Reliable Shipping

We use Australia Post for our deliveries. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to follow your parcel through Australia Post and keep up to date with its delivery progress.

Customer Service Comes First

We believe good customer service doesn't end after an order is placed.

If you have a question about your order, shipping, product availability, or experience an issue with a product, our customer service team is here to help.

We review product and order issues on a case-by-case basis and aim to provide a fair and appropriate solution.

Our regular customer service hours are:

Monday – Friday: 9:00 AM – 6:00 PM (AEST)

Messages received outside our regular business hours will be answered as soon as possible on the next business day.

Our Commitment

We are committed to maintaining a straightforward and transparent shopping experience.

From placing your order to receiving your parcel, we aim to provide clear communication, reliable shipping updates, and responsive customer support.

Thank you for choosing us and supporting our Australian online store.