Privacy Policy

Effective Date: 19 August 2026

We respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your personal information.

Our website is primarily intended to provide products and services to customers in Australia. We aim to handle personal information in a transparent and responsible manner.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect information that is reasonably necessary to provide our services, including:

Full name
Email address
Phone number
Billing address
Shipping address
Order details and purchase history
Payment and transaction information
Customer service communications
Information you voluntarily provide when reporting a product or order issue
Technical information such as IP address, browser type, device information, and website usage information where collected through our website technologies

We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service, and improving our services.

Our website is not designed or operated primarily for the purpose of collecting users' personal information.

2. How We Collect Personal Information

We may collect personal information when you:

Place an order through our website
Create or use an account
Contact our customer service team
Subscribe to communications from us
Submit information through forms on our website
Communicate with us regarding an order or product
Browse or interact with our website

We generally collect personal information directly from you.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Processing and fulfilling your orders
Confirming and managing payments
Delivering your orders
Providing Australia Post tracking information
Communicating with you about your order
Responding to customer service enquiries
Processing refunds or replacements where applicable
Managing product or order issues
Preventing fraud, misuse, or unauthorised transactions
Maintaining and improving our website and services
Sending marketing communications where you have chosen to receive them
Complying with applicable legal obligations

We do not collect personal information for purposes unrelated to the operation of our business.

4. Payment Information and SSL Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification, or disclosure.

Where payment information such as credit or debit card details is entered on our website, it is collected and transmitted through pages protected using SSL/TLS encryption technology.

We do not intentionally store complete payment card details on our own systems where payment processing is handled by an external payment service provider.

Payment information may be processed by the payment provider used to complete your transaction. Such providers may have their own privacy policies and security practices.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information or contact information.

We do not provide your personal information or customer images to third parties for their advertising purposes without your consent.

We may, however, disclose limited personal information where it is reasonably necessary to operate our business and fulfil your order.

For example, information may be provided to:

Payment processing providers to process your payment
Australia Post or other delivery providers to deliver your order
Technology, hosting, or website service providers that help us operate our website
Service providers assisting us with customer support, security, or technical operations

These parties are only provided with information reasonably necessary for them to perform the relevant service.

We do not sell customer contact information to marketing companies, data brokers, or other third parties.

6. Customer Images and Content

If you voluntarily provide us with photographs, videos, or other content when contacting us about an order or product issue, we will use that information for the purpose of reviewing and resolving your enquiry.

We will not use your personal information, photographs, videos, or other customer-provided content in advertising or promotional materials without your consent.

7. Marketing Communications

We may send promotional emails or other marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time by:

Using the unsubscribe option included in the relevant marketing email; or
Contacting our customer service team and requesting to be removed from marketing communications.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing order, payment, shipping, refund, or customer service enquiry.

8. Targeted Advertising and Opt-Out

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website usage and, where applicable, support advertising and marketing activities.

Where targeted advertising is used, you may be able to opt out by:

Adjusting your browser or device privacy settings
Using available opt-out tools provided by the relevant advertising platform
Disabling or restricting cookies through your browser settings
Contacting us directly to request assistance with opting out of marketing communications

Please note that opting out of targeted advertising does not necessarily mean that you will stop seeing advertisements. It may mean that advertisements are less personalised.

9. Free Gifts and Promotional Incentives

We may occasionally provide free gifts, discounts, promotional offers, or other incentives.

Such offers are provided only in connection with a legitimate commercial or marketing activity, including:

Promotions offered in connection with the purchase of products; or
Promotional campaigns designed to market or promote our products or services.

These promotions are not offered primarily for the purpose of collecting personal information.

Any personal information collected in connection with a promotion will be handled in accordance with this Privacy Policy.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Help us understand how customers interact with our website
Support marketing and advertising activities where applicable

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

11. Accessing, Updating or Deleting Your Information

You may contact us if you would like to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or outdated information
Request deletion of personal information where appropriate
Ask questions about how your information is being handled
Withdraw consent for certain uses of your information

To protect your privacy and security, we may need to verify your identity before processing a request.

Some information may need to be retained where required for legal, accounting, transaction, fraud-prevention, or other legitimate business purposes.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining transaction records, providing customer support, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it where appropriate.

13. Overseas Disclosure

Some of our technology, payment, hosting, analytics, or other service providers may process information outside Australia.

Where personal information is disclosed to an overseas service provider, we take reasonable steps to ensure that the information is handled appropriately and securely.

Because the specific providers used by an online business may change over time, the countries in which information may be processed can vary.

14. Privacy Complaints

If you believe we have mishandled your personal information or have a concern about our privacy practices, please contact us first.

We will review your complaint and take reasonable steps to investigate and respond to your concerns.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to opt out of marketing or targeted advertising, please contact us.

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (AEST)

We are generally closed on weekends and Australian public holidays.

Contact Email: Please use the customer service email address provided on our website.

When contacting us regarding an order or personal information request, please provide sufficient information for us to identify your request.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.

The updated version will be published on this page with the revised effective date.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle personal information.